Yes.
BrunoMensWear®
makes express deliveries to all the states of the Mexican Republic, however, there are some zip codes where it usually takes a little longer due to low delivery concurrence, but don’t worry! In case your delivery suffers from this situation, we will contact you.

INTERNATIONAL orders.

BrunoMensWear® is proud to offer international shipping options.

Your purchase will be totaled in U.S. dollars or Mexican pesos depending on the currency selected, including shipping and handling.

Please note; BrunoMensWear® is in no way responsible for any additional import charges, taxes, duties or customs fees incurred on shipment when the package arrives in your country.

These rates vary from country to country, consult the tax and customs authorities in your country of origin for more information.

CUSTOMS, FEES AND TAXES.

You are responsible for ensuring that the product can be legally imported into the destination country.

All orders are shipped from Mexico. When ordering from BRUNOMENSWEAR.COM.MX, the recipient is the importer of record and must be in compliance with all laws and regulations of the destination country.

Orders being shipped to countries outside of Mexico may be subject to import taxes, customs duties and tariffs levied by the destination country. The recipient of the international shipment may be subject to such import taxes, customs duties and levied tariffs which are tabulated once the shipment has arrived in the destination country.

Additional charges for customs clearance shall be borne by the recipient; BrunoMensWear® has no control over these charges and has no way of predicting what they will be.

Customs policies vary wildly from country to country, you will need to contact the customs office for more information. When some customs clearance procedures are required it is possible that these may cause delays beyond our estimated delivery times.

When you order from BRUNOMENSWEAR.COM.MX outside of Mexico and they arrive in the destination country, they may be subject to customs clearance procedures which may cause delays beyond our estimated delivery times.

Yes. It is possible to choose which courier will deliver to your home, since we have strategic partners in the courier services of the following companies: Estafeta, J&T Express and Correos de México.

To deliver the products right to the address you indicate, under the best conditions and in the shortest time possible, at
BrunoMensWear®
we have strategic partners in the parcel service to companies: Estafeta, J&T Express and Correos de Mexico.

Remember that for the moment it is not possible to choose which parcel carrier will deliver to your address, as it is automatically assigned depending on the characteristics of the product (dimensions and weight) and the geographic area where the order will be delivered.

Yes. Regarding the delivery date, you can choose, unfortunately. we cannot schedule any time to deliver your products, since the parcel service has specific routes to follow according to the geographic area.

However, when your product is shipped, we will send you an email with the estimated delivery date.

The shipping cost will be determined at checkout and depends on the number of items purchased, as well as the shipping method selected. You are able to choose from several shipping options and rest assured that BrunoMensWear® will always do its best to offer the most economical rates available. Please note that additional customs costs and duties incurred are your responsibility and may vary outside of Mexico.

After your order is placed we usually require 1 to 7 business days for processing. Special orders may take up to 10 days to ship. We do not ship or deliver packages on Mexican holidays or Sundays. Weekend (Sunday) orders, including Saturday afternoon and evening will begin processing on Monday.

Immediately after you have confirmed and paid for your order, you will receive a confirmation email. A second message with package tracking information will be sent when your order is shipped. If you need to contact us please do so by emailing ventas@brunomenswear.com.mx. Please be sure to include your full name and order number in the message.

If for any reason you need to change your address or zip code and your package is already in transit, this change will have an additional cost, remembering that the delivery of the package will take longer than the stipulated time.

If your package is still being processed, please contact our Customer Service team to make the corresponding exchange.

As part of our sales policies, we process all orders as quickly as possible, so we are not always able to modify or cancel them. Please email us at ventas@brunomenswear.com.mx immediately including your name and order number and we will be happy to assist you to the best of our ability.

Yes. On
BRUNOMENSWEAR
we respect 100% your right to data protection, for this reason, we use the highest levels of security to protect both your personal data and your payments.

All your information is encrypted using the best 256-bit SSL protection system, and we also have a card information backup service managed by Visa CyberSource. This system stores encrypted data securely, giving you the opportunity, if you wish, to enter your card details only during your first purchase.

For more information, please see our Terms of Use.

For your convenience we have several reliable, fast and secure payment methods. We accept VISA, MasterCard, American Express, PayPal, MercadoPago, KueskiPay, Deposit, Bank and Telecomm-Telegraph Deposits, Interbank Wire Transfers, Western Union Money Transfer and OXXO Payments.

Yes. On
BRUNO MENS WEAR
you can use international cards. Based on our experience, we suggest you to use your PayPal account in case your card is international. This is because international card issuing banks tend to reject several foreign e-commerce transactions.

A transaction through PayPal is more easily accepted.

Yes, at BrunoMensWear® we guarantee 100% security of your payments. When you pay with your credit or debit card, all your information is encrypted using the best 256-bit Secure Sockets Layer (SSL) protection system. So you can rest assured that we do not store any of your card details as we have nationally and internationally recognized payment providers.

Yes. We ask you to please request your invoice at the time of purchase, if you do not request it at the time, do not worry! because you have 7 calendar days to request it.

At
BrunoMensWear®
we fully respect your right to privacy; the information you provide us is used exclusively for the processing of your orders.

Through your account, you can access your personal information at any time to edit and update it. Rest assured that under no circumstances will we share your data with third parties.

For more information, please see our Privacy Policy.

We offer a full 7-day refund from the time your order arrives if you are not completely satisfied with your purchase. Please note that in accordance with MEXICO SANITARY STANDARDS, we are not permitted to accept returns or exchanges on any swimsuit or undergarment.

In addition to any custom-made items and/or special order(s) in any material from which they are made and items from
BrunoMensWear®
items cannot be returned, exchanged or refunded in any way.

AS WELL AS ALL THOSE ITEMS RESULTING FROM FINAL SALES IN PROMOTION OR DISCOUNTED MERCHANDISE. Please visit “TERMS OF USE OF THE WEBSITE” for more details on the return policy.

While we strive to fill all orders completely, some items may be temporarily out of stock or out of season so more will be filled within 8 business days. For discontinued items, we will let you know immediately. If you have a question in a particular style please direct your email to ventas@brunomenswear.com.mx with your question.

All items are sold on a first-serve basis. This means that the items you have in your shopping cart may not be available later. The only way to reserve these items is to complete your order as soon as possible.

Yes. At
BrunoMensWear®
we have the option of delivery service

“OCURRE”, which consists of going to the courier company’s office, which you will have to select (at your convenience) and go personally to pick up your package.

As a company committed to a Better World for ALL, we do our best to be as green as possible. For this reason we do not produce printed catalogs. You can view the entire collection online at
BrunoMensWear®
and also check out our online posts on our social networks.

For users who have forgotten their password, here are the following options:

1. Open the application and click on Account -> Forgot my password? Enter the email address associated with your account.
2. An email will be sent to your inbox – be sure to check your spam folder and the “Promotions” and ‘social’ tabs, if you use Gmail.
3. Click (or left-click, then copy and paste into your browser’s address bar) on the link in the email. When you have done so, please follow the instructions to create a new password.

If you accidentally select the link instead of pasting it into your browser, please resend another one, the link only works once.

Remember that the password is case sensitive, so if you use uppercase letters, you must use uppercase letters when logging in on future occasions. Also, remember, do not give out any personal information, such as your password.